Merchant Panel: Transaction Page
As an Instabill merchant account holder, you will have access to the Instabill Payment Gateway Merchant Panel. After logging in, the first thing you will see in the Merchant Panel is the Transaction Page. Here you can see an ordered list of all of your customers' transactions, with the most recent transaction at the top of the page.
Instabill understands that you're busy running a business and the last thing you need is confusion when trying to understand your customers' credit card purchases. With the Transaction Page, what you see is what you get.
- PAY-ID--the transaction's identification number
- Customer's name and email address
- Currency the customer paid in
- Date of the transaction
- Amount of the transaction
- Action--transaction type
Exporting your transactions list to a spreadsheet
The Transaction Page allows you to create a spreadsheet with your transaction data. You will find two buttons to the top-right of the transactions list--one to save the spreadsheet as a CSV, and another to save it as a Sheet in Microsoft Excel. To create a spreadsheet, all you have to do is click the button for the file format you prefer, and save the file to your computer.
Transaction Types
There are two basic types of credit card transactions: a Sales transaction and a Pre-Authorization/Capture transaction. Both start with a customer submitting an order. However, approved Sales always end in the customers' funds transferring to your account, while Pre-Authorization/Capture can end with the merchant either canceling or capturing the transaction.
| Transaction Type | What is it? | Advantages | Disadvantages |
|---|---|---|---|
| Sales (SA) | Merchants can quickly process a transaction in one step. | This type of transaction saves the merchant time. | Customers may change their mind about a purchase, and the merchant must submit a refund. Merchants are unable to screen customer information or check their inventory. |
| Pre-Authorization (PA) | First step of the PA/CP transaction. The bank checks to see if the customer has sufficient funds for the purchase. | PA allows the merchant to cancel or capture the transaction within five days of the customer placing the order. In this time, merchants can check their inventory, screen customers' information, and decide if they want to capture or cancel the transaction. | PA/CP requires more steps than SA, taking more time out of a merchant's busy day. If you do not capture or cancel the transaction, Instabill's banks automatically cancel the transaction after two weeks. For this reason, capturing or canceling within five days is very important. |
| Capture (CP) | Second step of the PA/CP transaction. Merchants decide if they want to cancel or capture the transaction. | CP gives the merchant the option to cancel the transaction without their payment processor charging them for a refund or chargeback. |
For more information about the Transaction Page, or any other functions of the Instabill Payment Gateway, call us toll-free at +1 800-318-2713.
