Customer Service:  

Please note that there is no application fee associated with your merchant account. Once one of our banking partners approves an application, a nominal service fee will be applied.

Generally speaking, the lower the risk associated with your business, the lower the service rate. One of our merchant acquiring banks will determine service rates based on type of business and payment processing history. These merchant account set-up service fees range from $299 to $599.

Instabill’s service fee is never more than 10.0% of the retail amount charged during any billing period.

Note: Note: Transaction fees and other charges are dependent on the type and duration of the customers' business, its credit history and past credit card transaction processing records along with the ranking of the business' credit. To get an instant price quote describing all our transaction charges, all you have to do is ask one of our account representatives!

Processing & Payment Periods

Instabill provides merchant accounts to eCommerce and MOTO (mail order telephone order) businesses with the following payment cycles. Our banking partners determine the payout frequency. Similar to the note above, the payout frequency is based on the type of business, the merchant’s credit card processing history, if any, and actual monthly sales turnover. You may request your preferred merchant account payment cycle to your Instabill merchant account representative.

All payments are made by wire transfer to the bank account of your choice

Offshore Processing Rolling Reserve Fund

A rolling reserve is a small amount of money that the bank holds against the merchant’s payment processing. It is generally a fixed percentage amount of the monthly sales turnover. While most US banks do not require a processing reserve fund, most offshore acquiring banks do.

As is customary in the credit card transaction processing industry, a merchant acquiring bank will withhold 5 to 10% of the total payment processing each billing period and place it into a rolling reserve fund. Six months following the date of each processing period, the 5-10% reserve fund is paid out to you.

For example, let’s say your business is taking in the following revenues in a three month period. Based on a withholding rate of 5%, the release schedule looks like this:

Your funds are released to you following a six month period. These funds are always held by your banking partner on your behalf. The reserve fund is used to protect banks and payment processors like Instabill from detrimental losses that may occur from excessive chargebacks or refund requests for purchased items not received from the merchant.