General Questions
Please click on any of the frequently asked questions below to see the answer. If you cannot find an answer here we are more than happy to answer it, just visit our contact page and send us an e-mail, or chat with one of our friendly merchant account specialists.
Instabill takes pride in being able to answer your questions quickly and in a professional manner. As a leader in the High Risk Industry for more than ten years we have built a solid and robust knowledge base which we are pleased to share with you.
Please select from one of the FAQ categories below:
How long has Instabill been processing credit cards transactions for internet merchants?
Instabill has been processing internet payments since 2001, and many of our merchants have been with us since our inception.
What is the best way to contact you if I have any problems?
The first place and best way is use the form on our Contact page.
Otherwise
- For general inquiries, please email customer service at
- For sales inquiries, contact
- For all other inquiries,
Thank you
Do you accept both electronic and physical delivery merchants?
Yes, in many cases our merchants will offer both electronic download and physical delivery of products or services from their sites.
Does the merchants website need to be hosted in Canada or the United States?
No. You may have a website in which ever country you wish. You will simply be hyper-linking to us for the secure, on-line credit card processing, so whether your site is across the road or halfway around the world makes no difference to us!
Your office is listed as being in the UK, but sometimes my calls are routed to your US office. Why is that?
Instabill's customer service and sales departments are located in the US
