Testimonials

"Paying you (the $500 international merchant account set-up fee) was the best money I ever spent..."

Roger   
Collections Merchant

"Thanks for your service! We're really happy! Without you, nothing would have been possible. Special thanks to you for your help and support since the beginning of 2009."

Stephane   
French Gaming Merchant

"I wish to take a moment to express my deepest gratitude for your prompt and attentive responses to my inquiries. It is really difficult to find someone who even acknowledges a customer service role on the internet. I've lost hundreds of dollars over internet mistakes and most of the vendors are people there is no way to contact. When I do contact them, they call to my attention that the fee they charged was buried somewhere in the fine print and refuse to refund my money.

You are a beacon in the darkness!"

Lisa   
Satisfied Consumer

"We have been bashing around for about 10 months working with the payment processor that our offshore bank uses, and they have not been able to cowboy-up to meet our needs.

Thanks so much for your excellent communication and overall great help!"

Carlton   
eCommerce Merchant

"I feel very confident about your company. Your sales team is so professional and helpful, which is hard to find these days."

Colin   
Gaming Merchant

"I would like to continue the billing relationship with you, as I have found your company to be of high credibility. That's what matters-you pay out your customers."

Raj   
Pharmacy Merchant

"We are satisfied by the services you provide. Your team is reactive on our questions about transactions which went through and you do always respond when we have a doubt or suspicion...

In a general view we are satisfied by your company."

Mark   
Pharmacy Merchant

"I would like to say that your customer service is absolutely fantastic. My customer service representative takes care of all my requirements right away, and it is such a pleasure to work with her. Your VT is very simple to use and easily navigable."

Meher   
Pharmacy Merchant

"Thank you for your deposit. The funds arrived all safe and sound.

Regards"

Henry   
Gaming Merchant

"Dear ECS/Instabill,
We are satisfied by the services you provide. Your team is reactive on our questions about transactions which went through and you do always respond when we have a doubt or suspicion.

We want this testimonial to be anonymous. We do not want our name appearing somewhere. We thank you for your comprehension.

In a general view we are satisfied by your company.

Best regards,"

anonymous   
 

"Thank you - you have indeed fixed it! I will avoid those pesky symbols in future! Wow - something as silly as that!
Thank you for your wonderful efficiency.

Best regards,"

Laurey-Ann   
Travel Merchant

"I love you! Thanks for all the work that you've put into this...
I appreciate the quick responses and the effort put forth.
If there is a way I can comment on the great work you've done in an appropriate place, then please let me know!
Again,

Thanks so much!"

Mark   
Satisfied Consumer

"Again thank you for your kindness and time "

James   
eCommerce Merchant

"Thank you so much for your swift and professional approach, it is so appreciated.

Regards"

Nicola   
Satisfied Merchant

"I have received my payment, thank you very much, and your company is very honest, I would like to keep working with you...

Thanks,"

Thunder   
Satisfied Merchant

"Well... What can I say... Thank you very much indeed!

Best regards, "

Nick   
Pharmacy Merchant

"Thank You again for all of your wonderful assistance on our behalf!

Take Care & Best Regards,"

Shannon   
eCommerce Merchant

"Aditya: Back at the office
Aditya: Just wanted to say, thank you sooo much
Aditya: I know this wouldn't have worked out without you "

Aditya    
Gaming merchant from UK

"Thank you so much for all the stuff you do so very efficiently.
I really do appreciate it. "

Alex   
Pharmacy Merchant

"I would like to thank you for keeping this open for me and waiting till I could sort some things out. Its been great working with you."

Nathan   
eCommerce Merchant

"hi there,
just a quick note to say that if you can somehow we can achieve that independent merchant account i so need, i will send you a wonderful present, to show you how much i appreciate your help and i know you will do your best. Thanx, have a wonderful day!"

Angelina   
Pharmacy Merchant

"Thanks for all your help! You guys are great!"

Jessica   
Phone Sex Merchant

"thanks so much, you're still here for answering and solve my problems.... don't know how to thank you as much as you deserve. the success of our company could be your trophy in a near future :-)
thanks, bests regards, "

Stephane A.   
Gaming Merchant

"I appreciate you giving us the opportunity to establish a credit card processing history. You've been great with following up and keeping us informed, which we also appreciate! "

Cindy   
Travel Merchant

"Your service was professional and prompt. I was impressed with your efficiency."

Stanley   
Gaming Merchant

"You have been the only person at any company we could ever talk to, and get to answer our questions with truth and knowledge. Be proud of that!"

Will   
Financial Services

"I must appreciate you! Right from the sales to your technical staff, everyone is very helpful. "

Pavel   
Pharmacy Merchant

"Thanks for keeping us updated with customer inquiries, I must say, you're very efficient and helpful with this.
A refreshing change from some of the other processors we've worked with in the past.
Warm Regards, "

Aditya   
Pharmacy Merchant

"Thanks for your assistance and advices. They are all very important and I always take then into consideration and it always helps me a lot.
Best Regards
"

Zura   
Gaming Merchant

"I want to thank you so much for all your follow-up, patience and professionalism "

Sam   
Ecommerce Merchant

"If there is any link on your site where i can post a review about amazing customer service you have i will be pleased to post it. Or just show this email to your boss. You are the best!"

Alex   
SMS Merchant

"We have partners that have been using your services for many years, and we would like to start with your company as well. You come highly recommended!"

Steve   
Pharmacy Merchant

"Thank you very much for the detailed reply. I now understand exactly what was not acceptable about it, and how it should be changed to make it acceptable. You are an asset to your company, and a pleasure to work with."

Jacob   
Ecommerce Merchant

"Just wanted to let you know that so far we're very happy with the new account you've provided for us, and the interface is much easier to use too!

Now that I have greater confidence in our credit card acceptance capability, we'll start to grow our credit card volume (we're also doubling our apartment capacity over the next 6 months, so business is growing).

We're really looking forward to getting higher transaction limits!
Best regards, and thanks for your help"

Campbell   
Travel Merchant

"It always amazes, in the almost 5 years processing with you guys, that Instabill manages to select top notch people like you to work with them. Good communications is one of the most important components of establishing good business. I always value descriptive emails and most importantly your concern for the merchant."

Adi   
Pharmacy Merchant

"Hello Jason,

I'm glad that we were able to hit the date on our end for completion of the integration work. Thank you for sending payments for that small invoice & that payment of $4000. I can tell you are a true businessman and have been a pleasure to work for thus far. "

Larry   
eCommerce Merchant

"I trust you guys, you have been nothing but honest with us"

Howard   
Pharmacy Merchant

"We are always greatful/thankful for your kind cooperation/suppor as and when it is required.

Our's is a fruitful business association from the last six years and will continue to enjoy the same in future too.
with regards, "

Michael   
Satisfied Partner

"Hi, can't tell you how dealing with your company has been great for me. You have been on the ball since we started. I look forward in doing further business with you company."

Philip   
UK eCommerce Merchant

"You actually surpassed my expectations. I did think that this was going to end up being a scam originally but you handled everything very well.
Thank you..."

Max   
Satisfied Customer

"You made my day !!!!! ( you can't imagine ! ...) that's a terrific news, thanks so much for this pro-activity ....

What a great team!"

Fabien   
Pharmacy Merchant

"You're the man. I am definitely willing to give you the full amount as your rate is lower than FNB of Mexico and they have no maintenance minimum to keep the account. Call me anytime, it is good to be working with a like professional as yourself.

Regards,"

Thomas   
eCommerce Merchant

"I would first like to thank you and Instabill for the excellent service you currently provide my company. The customer service is great and payments are always on time and this permits us to have a good business relationship. We have been working together now for one year and our processing traffic is very clean, very consistent, free of chargebacks and refunds are rare. "

Dorian   
Pharmacy Merchant

"Thanks for your very hard work. You are a fantastic worker and ECS/Instabill is certainly lucky to have you in their employ."

Jason   
eCommerce Merchant

"It's great to grow with you guys. You've provided flawless, uninterrupted, stable processing and excellent communication with the staff."

Andy   
Pharmacy Merchant

"Every customer's Visa card has gone through perfectly...Your staff is very informed, polite, and they answer the phone every time. Good reason for me to trust you. Your professionalism is exceptional."

Tom   
Pharmacy Merchant

"While researching for merchant account providers, I came across some forums, and discussions, in which Instabill was not mentioned in positive manner (to say the least). However, I also saw your replies, and explanations, which (for me) was clear situation that the problem was not in Instabill, but in clients who tried to cheat/hide/fraud, and then came across unpleasant situations, where funds were frozen/taken/spent on legal issues,.....

I want to tell you upfront, that I will do my best to go through thorough KYC procedures, so that we do not come to these situations.

I am also aware that I will sign contract with Mauritius company, while doing business with US company, but since I am in offshore business, this is not very strange to me. More/less, I understand reasons. I am also thinking whether to give info of my US or Serbian company. :-) I want to add that internet, even though it is very useful/helpful/great, can also be very misleading/horrible, because any lunatic can start campaign against you, and show you in very negative light to many potential and current customers.

I warn my employees about that all the time."

Thomas   
Instabill Reseller

"Hi Team,
I appreciate the detailed update - professional as always. You have a great team there Jason Field!

Kind Regards"

Gideon   
Pharmacy Merchant

"We have been extremely happy with Instabill and the service provided-excellent support."

Erik   
e-commerce Merchant

"I was having a delivery problem with a pharmacy order. Instabill assisted me and helped clear up the problem quicker than expected."

Bradford   
Satisfied Customer

" You have been of great help to us right from the beginning. Excellent customer service. Hats off. I am glad to work with your company."

Manoj   
e-commerce Merchant

"Professional as always! You have a great team there, Jason Field!"

Gideon   
Pharmacy Merchant

"I love you people! "

Jamie   
SEO Merchant

"I just wanted to say THANK YOU for taking the time to call me. That was really cool of you to do and it won me over big time. You being extremely patient with me answering any of my questions completely sold me on Instabill."

Patrick D.    
Adult merchant

"We have completed a successful test of the payment gateway. We are very pleased with the customer support from Instabill. Thank you!"

Kris   
Penny Auction Merchant

"Thank you for your prompt reply. First of all, I am extremely pleased that I have received an email from a person as legendary and charismatic as you are, Jason Field. I have heard about you a lot and feel greatly honored by receiving email directly from you. We are extremely pleased to work with your company."

Sam   
Credit repair Merchant

" You've been so great throughout all of this. I really couldn't do this without your devoted hard work!"

Zac   
Web Design + SEO Merchant

"Thank you for contacting us right away when a customer calls (with questions about a transaction). Your company is great to work with. "

Paul and Ronna    
Debt Counseling Merchant